Case study

How to overcome the challenges of scaling a FinTech across the continent

In 2016, DPO Group embarked on an aggressive expansion plan. The goal was simple; land, expand and hire the top talent in every market.

DPO’s leadership team was confident that TalentintheClouds’ innovative approach to talent acquisition fitted well with their vision and embarked on a 12-month project to hire the best local talent for the business. After 5 successful years, DPO and TalentintheCloud continue to work closely together on strategic markets and key hires across the continent.

DPO Group

The company is among the largest payment service providers in Africa following the acquisition of PayFast in July, serving some 100,000 merchants.

In Sub-Saharan Africa, mobile money’s growth plays a pivotal role in extending financial services to those traditionally excluded from the financial system. In Ghana, Uganda, Rwanda, Kenya, and Tanzania, where DPO Group has been operating since early 2006, its partnership with mobile money operators (M-Pesa, Airtel, Tigo, MTN, and Orange) has allowed consumers to pay their bills and shop online easily.

For the period December 2016 to March 2022, the following results have been achieved:

DPO Group Has Been Acquired By Network International For $288 Million In Landmark Deal For African Payments.

Our part in this

TalentintheCloud created a bespoke solution for DPO designed to deliver the top percentile of candidates from each market and drive the success of DPO’s ambitious mission.

The solution initially included:

  • Digitized assessments.
  • Asynchronous video interviews.
  • Employee branding through a new careers site & programmatic advertising.
  • The deployment of a state-of-the-art recruitment system and a dedicated, robust account management team.

For the model to work so effectively, TalentintheCloud needed to understand the culture of DPO – what success looked like and why certain people excelled. Therefore, during the project’s discovery phase, four of DPO’s top performers were interviewed and assessed, resulting in a qualitative benchmark that was used to measure future candidates.

DPO and TalentintheCloud refined and iterated the process by deploying new tools and strategies to deal with various nuances in specific countries. As a result, the recruitment process at DPO is now one of the slickest in Africa, where the candidate experience, time to hire, and most importantly, the quality of hire is continually measured, analyzed, and improved.

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