How to overcome the challenges of scaling a FinTech Pan-Africa
DPO Group launched operations in Kenya in 2006 and since then has expanded across East, West and Southern Africa through organic growth and strategic acquisitions.
The company is among the largest payment service providers in Africa following the acquisition of PayFast in July, serving some 100,000 merchants
In Sub-Saharan Africa, the growth of mobile money is playing a pivotal role in extending financial services to those people traditionally excluded from the financial system. In Ghana, Uganda, Rwanda, Kenya and Tanzania, where DPO Group has been operating since early 2006, its partnership with mobile
money operators such as M-Pesa, Airtel, Tigo, MTN and Orange has allowed consumers to pay their bills and shop online easily.
TalentintheCloud created a bespoke solution for DPO designed to deliver the top percentile of candidates from each market and drive the success of DPO’s ambitious mission.
The solution initially included: digitized assessments, asynchronous video interviews, employee branding through a new careers site & programmatic advertising, the deployment of a state of the art recruitment system and a dedicated, robust account management team.
In order for the model to work so effectively, it was essential that TalentintheCloud understood the culture of DPO – what success looked like and why certain people excelled. During the discovery phase of the project, four of DPO’s top performers were interviewed and assessed resulting in a qualitative benchmark that was used to measure future candidates against.
Both DPO and TalentintheCloud refined and iterated the process by deploying new tools and strategies to deal with various nuances in specific countries. The recruitment process at DPO is now one of the slickest in Africa where the candidate experience, time to hire and most importantly the quality of hire is continually measured, analysed and improved.
Eran Feinstein, CEO of DPO Group adds “TalentintheCloud has played an important role in contributing to the success of DPO as a panAfrican payments company. The relationship we have with TalentintheCloud is a close partnership where we truly value their expertise in the FinTech sector. They deliver an unprecedented service, are always on hand to offer advice and are seen by our ExCo as an extension of our business. Their support, alongside the employee benefits and career development opportunities we offer, means that we have been able to attract and retain the most exciting fintech talent in Africa.”
Agnes Mwathi, Group Head of Talent added, “The TalentintheCloud team very quickly understood our hiring requirements and our corporate culture, consistently finding us the right people, not only to fit within our culture but also able to challenge us and help develop DPO as a business. They are professional, reliable, responsive and we look forward to our continued partnership”.
Founded in 2016, TalentintheCloud Group is a leading Executive Search firm focusing exclusively within the FinTech sector. The group has offices in London, Cape Town and Mauritius and has delivered assignments across 23 countries worldwide.
The firm plays an active role in developing and connecting the FinTech, RegTech and InsureTech eco-system across the globe with its Directors holding numerous Board positions with industry associations, NGO’s and Diversity & Equality communities.
To find out how TalentintheCloud can help your business scale by hiring business transforming talent, please visit www.talentinthecloud.io or contact us on +44 (0) 208 050 2454 / +27 (0) 82 669 8967.